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SERIES' SUMMARIES
Sometime in 2004 I began
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called these reviews
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These thoughts are
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writing on such a long
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I don't do this for each
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OFFBEAT STUFF
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PERSONAL FAVOURITES
There are 3 sections in
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THE DDGs [COMMENTS
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Do check them all out! |
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Heard of Gmail? It is by invitation only and I have plenty to give. If you want a gmail email account, simply email me at funnlim AT gmail.com (replace AT with @ and no space) together with your valid email address and I'll send you the invitation. Remember, must be valid email address because the details on how to set up an account is in that email sent to that very address. |
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01.01.2006
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October 06, 2005
My (Mis)advanture with Streamyx
Permanent link ▫ ▫  
A very frustrating day indeed.
After much thought I registered for Streamyx, even had to install that NIC thingy which of course didn't cost much and did everything right but that DSL light just refused to light on. Called almost 5 times to their so called customer service number, got put on hold for 30min, tried again and again and again and finally got a guy who asked me to check downstairs main plug see if got light on and nope and had to call and put on hold and got connected to another guy who can't speak decent english who told me to give details to him and said he had entered a report and to call back in 3 days. Problem with Streamyx is it will automatically activate in 7 days from registration (last day for me is Sunday) and then I will be billed whether I got the modem working or not. Of course that smart aleck over the phone said I will get rebates and I was like "Rebates? I am not even connected so what are rebates for?!" and then he said he will check and I asked is it line problem (I mean if yes then why approve my application in the 1st place?) and he said if it is customer's fault, then I still have to pay. By that time I was like "ARE YOU KIDDING ME?" mode and I asked; "What is my fault then? Telephone line is not my problem, everything looks ok, my NIC is ok, the modem doesn't look ok.." and he said "Then you still have to pay because it is your modem problem" and I was like "Excuse me! I subscribed because I GOT FREE MODEM from you, so it means the modem is YOUR problem.." ...
Do you see where this conversation is heading?
I feel guilty for wanting to let go of my old slow but dependable and more friendlier Jaring. I never had any such problem and I was very disappointed with the person(s) non-knowledge on technical aspects which by the way there is a technical aspect counter which asked me to call the account activation number (hence the above conversation with guys from account activation) when I kinda asked "Isn't my problem more on technical side?".
All these trouble because I wanted to download bigger files faster and because it is cheaper. Letting go of my Jaring was very hard to do and to tell you the truth I am beginning to regret even applying for Streamyx when it causes me nothing but heartache. I am very sure the tel line must be the problem so that means I have to give back everything and cancel my account which I haev no problem doing. If they charge me anything at all, believe you me, I will scream at them.
And by the way for me good customer service is giving people your name, saying YOU will call them back in 3 days AND if the problem is still unknown, then YOU will send a tech guy to my place to install it and if it is MY fault I didn't install properly I will gladly pay the RM88 installation fee but if the installation is because of modem problem, then YOUR tech guy should automatically bring along a new modem and frankly I will still gladly pay the RM88-00. If it is line problem then tell people properly how to cancel and assure potential future customer that no payment will be charged instead of saying stupid stuff like "You will get a rebate" for a service I have yet to get.
NOW THIS IS WHAT I CALL CUSTOMER SERVICE. It is to assure people, to give confidence, to give comfort and reassurance of your products and service and not to say hello, goodbye, anything else I can be of assistance (I mean can't even assist me on this what more other things eh?) and generally annoy and cause panic.
But Jaring is slow. When are they coming out with broadband?
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You're are
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The following are some of my
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4 COMMENTS
Hmmm mmmmm again mmmmmm again.....
Streamyx... I have heard numerous complain with regards to Steamyx line activation...
Line problem.. interesting.. the customer service is very much aware whether does you line suppost broadband. When my friend subscribe to Streamyx.. they send a Techie to check whether line supports broadband, some area doesn't. So you should have been advised prior to any installation. So 'line problem' shouldn't be an excuse.. Careful with the modem thou.. it does got problem. My friend changes hers twice b'4 finally they got her line up & running.
One thing that you need to be aware off is also, Streamyx line are quite offen down, not sure where is your area.. I do know the my friend stay, the service are quite offen down sometime for a period of 3 days stretch... You get use to it..
Jaring does have Broadband for corporate anyway not sure about home user. My office uses Jaring broadband.. service & line are good and reliable. For more then 3 years since subscribing to Jaring BB, we experience service down twice only... so not bad at all. But of cost it's pricy compared to Steamyx.
At home... I'm still a loyal user of Jaring Dial-up..
Have fun...
I've been tasting their incompetancy for ages. First, they are hopeless in giving sound technical advice to customers. From the technical advice they gave me,I think some didn't even know what package my streamyx is under or maybe they don't know that my package don't have dialers and users are not allowed to change the configuration of the modem.
Secondly, they report making skill is also lousy. The next customer support guy who refers to my reports usually get the wrong problem.
I think the lousiness of their customer support is stem from the managing system. They seperate into too many departments. 1 Department look after 1 tiny part. How can things be fast this way? Telekom and Tmnet also seem to be seperate entities. So, even if the Telekom guy has check the line and think it's ok, the Tmnet customer support probably won't know.
You got my whole problem summarised. I understand if my phone line is lousy I won't get broadband, I mean I already kinda am prepared for that. But their customer service got me banging my head on the wall and yes it is that lousy, non existent. I was reading Star today and there was the CEO saying how they want to persuade thousands more to take up broadband because probably dial up users didn't know how good is broadband. I mean we all know how good BUT ever thought perhaps before application promise the sky and when got problem nowhere to be seen?
My 3 emails to them have yet to geta single reply (and 2 days has passed). When I called to ask about my my line is so noisy and DSL kept blinking even without the phone line on, that person was so surprised since I just reported yesterday. So I kinda think that their work philosophy is like our civil service, especially the immigration dept I guess. THe worst service I ever had the horrible fate to encounter.
And you're right about the dept thingy. I called tech support thinking because line no good must be tech support. They say go to account activation. I asked why and he said "Because you have yet to activate your line so we can't take your report, it should be account activation". I said what to activate? The point I am calling is for you not to activate it and the guy kinda got lost for words. I complained a whole lot more and all I got was sorry and thank you, because these tech support don't even understand what I was talking about.
Now I am going to change my modem (again the TMNet Clickers said modem no problem and I said FAQ wrote if line is noisy and modem kept blinking - espcially mine when tel line is disconnected from the modem so modem must be something wrong), and if my modem is ok, and I am very sure my installation is ok, then line is the problem then I can cancel the whole darn subscription and live on with my good old but slow Jaring. Very very slow Jaring.
Another girl said I have to connect it to the main socket and I was like the line IS connected to the main socket but pulled into my room upstairs from the master bedroom! I mean how clear can my English be??
No wonder there are so many dial up users still in existence. I mean lucky you you got you streamyx running but like my situation, it is made even more harder with stupid people manning the lines! I mean their job is to assist but more like tel operators taking down messages.
Anyway anybody knows the problem?
1. modem DSL light didn't even flicker the first day, next day it blinks even when I off and on several times. It continues to blink even when I disconnect it from the phone line.
1. very noisy line when I picked up the tel. Maybe It is because I didn't use the separator.
Truth be told I am keen on having broadband because I have files like 60mb to download and I do use the internet a lot so unlimited broadband is very excellent. BUT I think my line is bad PLUS bad bad bad service, I am eager now to just terminate this whole contract and return the whole damn modem, not pay a single cent and live on with Jaring.
You know even my web hoster from AMERICA answers my queries faster, like half a day. And TMNet in Malaysia takes an eternity to answer. So really
How many TMNet support team it takes to change a light bulb?
NONE, because no one will turn up to change it!
What kind of seperator do u mean? The modem should come with a filter. That filter should be enough. No need to use another 3rd party seperator.
Usually, if the DSL light is blinking, it means the line is not good. But since u already disconnected from the tel port, I'm not sure. What do u mean pull the line into your room? Do u mean u have a direct connection from the port in your master bedroom?
Also, do u have other numbers other than the tmnet customer support to call? Like, did the modem guy and the telekom tech give u any numbers to call. Maybe u can call them directly.