Thanks to Sehseh for the link. This is a must download, even if you don't know Cantonese. I must warn you. About 2 hours of total verbal abuse by a woman from hell. I believe this must be from HK. I suspect the scenario is this customer called, became very angry at the bad reply and scolded the girl at the other end until she cries and she left the phone and then the customer demanded to speak to the same girl to confront her and the guy who tookover the call must have been trying to pacify the situation by refusing to ask the girl back to take the call. Very foul mouthed customer and she claims the other girl also said something foul mouthed too. Who was the VIP this woman mentioned I wonder? Owner of the company? Directors?
I don't know who was wrong first but I have a feeling the first part was cut off so we never hear why this woman is so worked up. What to do? Slam down the phone lar! But the worst was definitely that bus uncle because at least this one is not face to face. I am just amazed this woman just refuse to put down the phone until that original girl apologises. The first girl must have been very rude to make this woman so worked up. I have a feeling she knows some people in the company since she quotes them by first name.
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DOWNLOAD THE AUDIO FILEURL : http://www.sendspace.com/file/2xaqo9
Anyway a jist ... a very long jist translated for those who doesn't understand cantonese ...
CFH = Customer From HellMumble = The customer service person, mostly mumbles*#% = Foul mouth, dirty words in the likes of cursing a woman's certain part of her genitilia (really this woman is very consistent)CFHThat colleague is next to yiu why that colleague ask you *#% to takeover the call? What does she (I am making a wild guess the original call taker is a she) mean by this??
mumble
You ask that person to crawl back out fast, I cannot accept she can be so *#% arrogant (chinese words use for Chin Kak is worse than being called arrogant actually). I must ask her who is that female colleague next to her! I ask you who is the female colleague's name sitting next to you?
mumble
She took the wrong line just now ...
mumble
Who do you *#% think you are? Must ask you a few times only then you will answer issit? *#% I am asking you, *#%.
Mumble
Only now you answer me! I ask you who was it that said I spoke foul language to one of the colleagues? Answer me!
Mumble
Now you listen to this *#%, only this *#%, her voice was so crude!
Mumble (Apologies...)
What? Just because I am scolding her and she is crying you're all not happy issit? *#% your mother! If you can't do this job don't do! At first it was a small matter but I just said a few words against her and then she threw a tantrum! I don't care! You ask her to come back and take the call if not I am not going to let go of this that easily. Do you know what kind of behaviour your colleague had just now? She was giving bad service and I couldn't stand her attitude so I scolded her and you know what she said? She accused me to everyone that I scolded her with foul language! Foul language! She said this in front of me to her other colleagues! I ask her who she was and she kept saying sorry my colleague, sorry my colleague. I asked her what's her name and she just said sorry my colleague! Then I ask her to pass me to another line and she *#% ignored me!
I kept asking her and she kept silent! And then she *this woman then immitated someone crying like a crybaby* so I ask her to ask another to take my line and I kept asking she won't say a single word! No! No way! You ask her to take my call. If everyone cries and throw the line away no way! Remember that another colleague who wanted to quit? QUIT! Everyone also says they want to quit! So why don't she just quit? If she is so high and mighty with such integrity, found a job so leave quick!
mumble
No! I want her to take the call! I feel your colleague didn't even thank me, in fact you think I am interrupting your work, that is not right! NO! I want her to take my call! I cannot accept that for such a small matter she can quarrel about integrity with a customer, that I can't accept! You don't even know how rude she was, using *#% to scold! I don't care! I want her to take my call now!
mumble (I think that another girl took the call and said I am sorry, please don't be angry)
Woahhhhhh! Scream scream scream of *#%*#%*#%
So you're saying sorry means you won't call her issit? Are you gonna call now if not I am doing to do other things ... I don't care if she walked away that *#%*#% whore ... Don't blame me! I am going to call other companies and tell them about this. NO! So everyone cries you so protect them so must I cry now immediately?! Call her now! NOW! The other thing I won't make life difficult against you but not this! I won't tolerate her rudeness. Go find her now if not I am going to do something! I will wait !!! So if everyone cries you so pity them so what about me? I also want my face too! I am now speaking about face! She can work here, so what do you think how old is me? She doesn't sound young! She sounds 30 plus! She must be older than me with more wrinkles! Just ask her if she has wrinkles! Thinking she is so precious and all! She deliberately being very rude at me, saying I used foul mouth against her and I asked her she told this to who? Was it Eric? Ask Eric now! CAN YOU ANSWER ME!!
Music...music...mumble
Who says she has yet to calm down her emotions? Her EQ emotions so low? I will talk to her boss. If she can;t control her feelings I will ask Mr Tai to do something. I will call other places I will call the other directors. I will not let go. Some company may not care like an ant biting but I will do something. I want her to come out to apologise if not I am not going to put down the phone tonight. I am asking who she talked to that I used foul mouth against her. Ask Eric, I want her to retell me what she said. This *#% Chan heard it too! She just wants to revenge against me to let everyone know that I used foul language against her. *#% msut be professional too and not just give me an answer that she doesn't know. You know what she said? That woman has yet to keep her emotions. What keep? It should be calm her emotions. What kind of attitude like this? If she is new you are so lenient. So I cry now. I will cry now and see how you handle this. Just because she is new and a girl and she cried means she can abandon her post? Your department is ridiculous!
mumble
NO! I want her to come out now! Ask her to come out now! Don't say Mr Tai that I am being unreasonable when I call your HR dept. I want to know what kind of worker you have there?
A lot of *#%*#%*#%*#%*#% and arguing over that girl being gossipy with a guy named Eric.
Now call Eric to come! Now you *#%.
Mumble
This is getting more and more interesting! Music music. Must be the most expensive phone call ever.
You know I hate listening to music why you let me hear such music you *#% flirtatious whore! Eric what did she say? Did she? What she said? Why can't you say? Mr Tai ask you to call me to tell me! Why can't you tell me specifically? Why can't she? Kathy! You're this bastard's superior!
More *#%*#%*#%*#%
SAY NOW! Say! SAY!
Kathy, don't you think she is avoiding the issues?
*Who is this woman anyway? Someone influential?*
I am now very angry and I insist he repeat what she said. NOW! Are you going to?
*Why don't they just put down the call?*
Can you see now? You *#% you're so *#% ugly with so much wrinkles..you flirtatious *#%....
more *#%*#%*#% and insisting this Eric tell her if not she will make sure she will call HR dept about this.I will definitely tell your dept about this, you think I have no way to call *some manager's name*. Try to play with me, I don't care if he is your boyfriend, you must do your job. See if Mr Tai will vomit blood hiring useless bastards like you! Tell your Mr Tai tob take the call. I will make sure you *#% get paid for this, I will ensure that!
blah blah blah
What do you think you're doing? You ask that *#% Eric and he refused to repeat and said he can't repeat for fear of hurting me now I am even more angry. I want him to repeat this, if not I will call *some big gun's name*. I want Kathy ask that *#% to take the call. As for your name I will make sure your name will be passed to ****. Did you ever teach your workers?
* And then some more...*Someone can make a rap song out of this.
Classic line : There is one line you said Mr Tai I most admire that when you started working the first thing you were taught is not how to work but how to handle people. That I most admire! Just because I am a customer does it mean you can gossip about customers? Why hire such a person with so low EQ that I scolded her for 2 minutes and then ran away to cry .. are you so I kept asking her and she kept silent! And then she *this woman then immitated someone crying like a crybaby* so I ask her to ask another to take my line and I kept asking she won't say a single word! No! No way! You ask her to take my call. If everyone cries and throw the line away no way! Remember that another colleague who wanted to quit? QUIT! Everyone also says they want to quit! So why don't she just quit? If she is so high and mighty with such integrity, found a job so leave quick!
mumble
No! I want her to take the call! I feel your colleague didn't even thank me, in fact you think I am interrupting your work, that is not right! NO! I want her to take my call! I cannot accept that for such a small matter she can quarrel about integrity with a customer, that I can't accept! You don't even know how rude she was, using *#% to scold! I don't care! I want her to take my call now!
mumble (I think that another girl took the call and said I am sorry, please don't be angry)
Woahhhhhh! Scream scream scream of *#%*#%*#%So you're saying sorry means you won't call her issit? Are you gonna call now if not I am doing to do other things ... I don't care if she walked away that *#%*#% whore ... Don't blame me! I am going to call other companies and tell them about this. NO! So everyone cries you so protect them so must I cry now immediately?! Call her now! NOW! The other thing I won't make life difficult against you but not this! I won't tolerate her rudeness. Go find her now if not I am going to do something! I will wait !!! So if everyone cries you so pity them so what about me? I also want my face too! I am now speaking about face! She can work here, so what do you think how old is me? She doesn't sound young! She sounds 30 plus! She must be older than me with more wrinkles! Just ask her if she has wrinkles! Thinking she is so precious and all! She deliberately being very rude at me, saying I used foul mouth against her and I asked her she told this to who? Was it Eric? Ask Eric now! CAN YOU ANSWER ME!!
Music...music...mumble
Who says she has yet to calm down her emotions? Her EQ emotions so low? I will talk to her boss. If she can;t control her feelings I will ask Mr Tai to do something. I will call other places I will call the other directors. I will not let go. Some company may not care like an ant biting but I will do something. I want her to come out to apologise if not I am not going to put down the phone tonight. I am asking who she talked to that I used foul mouth against her. Ask Eric, I want her to retell me what she said. This *#% Chan heard it too! She just wants to revenge against me to let everyone know that I used foul language against her. *#% msut be professional too and not just give me an answer that she doesn't know. You know what she said? That woman has yet to keep her emotions. What keep? It should be calm her emotions. What kind of attitude like this? If she is new you are so lenient. So I cry now. I will cry now and see how you handle this. Just because she is new and a girl and she cried means she can abandon her post? Your department is ridiculous!
mumble
NO! I want her to come out now! Ask her to come out now! Don't say Mr Tai that I am being unreasonable when I call your HR dept. I want to know what kind of worker you have there?
A lot of *#%*#%*#%*#%*#% and arguing over that girl being gossipy with a guy named Eric.
Now call Eric to come! Now you *#%.
Mumble
This is getting more and more interesting! Music music. Must be the most expensive phone call ever.
You know I hate listening to music why you let me hear such music you *#% flirtatious whore! Eric what did she say? Did she? What she said? Why can't you say? Mr Tai ask you to call me to tell me! Why can't you tell me specifically? Why can't she? Kathy! You're this bastard's superior!
More *#%*#%*#%*#%
SAY NOW! Say! SAY!
Kathy, don't you think she is avoiding the issues?
*Who is this woman anyway? Someone influential?*
I am now very angry and I insist he repeat what she said. NOW! Are you going to?
*Why don't they just put down the call?*
Can you see now? You *#% you're so *#% ugly with so much wrinkles..you flirtatious *#%....
more *#%*#%*#% and insisting this Eric tell her if not she will make sure she will call HR dept about this.
I will definitely tell your dept about this, you think I have no way to call *some manager's name*. Try to play with me, I don't care if he is your boyfriend, you must do your job. See if Mr Tai will vomit blood hiring useless bastards like you! Tell your Mr Tai tob take the call. I will make sure you *#% get paid for this, I will ensure that!
blah blah blah
What do you think you're doing? You ask that *#% Eric and he refused to repeat and said he can't repeat for fear of hurting me now I am even more angry. I want him to repeat this, if not I will call *some big gun's name*. I want Kathy ask that *#% to take the call. As for your name I will make sure your name will be passed to ****.
Whole lot of nonsense for more than 2 hours! She even boasted her business ability whilst cursing all the way and taunted that girl to quit and asked the boss to fire her and yet she refuse to accept her apologies because she said she wasn't sincere. What a woman! She even cursed the woman to die and all. I think she even admitted she has antagonise a lot of workers there because she quoted a few names. I wonder who she is? What kind of salary this girl is drawing to endure such verbal abuse? At least the boss and superior are very tolerant or this woman must be some self righteous bitch.
4 COMMENTS
Anyway, scary woman.
This crazy woman. She even defended her foul-mouth way by quoting some professor saying that to succeed is a job, most important must know how to speak foul-language.
I don't think the original girl speak foul-language to her. From the conversation, I get that the crazy woman (surname Wan) was angry with the girl for telling her collegue that she (Miss Wan) scolded her with foul-language. She was angry that girl tell her bad behavior to others.
What even more incredulous is her boasting of know this and that important people, has work with this and that important people before and how important she is to them. Even claim to know some TVB big shots.